Cancellation Policy

To request cancellation of a paid subscription, an authorized administrative contact should email [email protected] with account identifiers and desired end date. We confirm receipt within three business days.

Annual subscriptions may be eligible for a refund window described under Eligibility. Monthly plans generally cancel at the end of the current invoicing cycle unless contractually varied.

After cancellation, exports remain available for the period stated in your order form before data deletion schedules apply.

This policy applies to software subscriptions purchased directly from Cenipid FlowMetric for organizations with invoicing addresses in supported regions, including Korea.

Marketplace purchases or reseller transactions follow the partner’s refund rules; we will direct you appropriately when detected.

Professional services fees follow the statement of work; unused prepayments may be credited per that document.

No refunds are offered for periods where the service was actively used in violation of the Terms of Use, or where card reversals were initiated without prior good-faith contact.

Custom development, expedited onboarding packages, and third-party pass-through fees are generally non-refundable once work has commenced, unless a written exception exists.

Promotional credits have no cash value and expire as stated in the promotion terms.

Refund and cancellation correspondence should be sent to [email protected]. Include invoices, workspace IDs, and a short description of the request.

We may ask clarifying questions to prevent fraudulent cancellation attempts. Responses aim to be prompt during Korean business hours.

New annual customers may request a full refund within fourteen days of initial purchase if usage remains below thresholds published in the order summary and no material customization was delivered.

Eligibility requires good-faith engagement with support if configuration issues arose; we want to solve problems before money movement.

Renewals are not automatically eligible for the introductory refund window unless mandated by applicable consumer law.

Approved refunds are initiated within ten business days to the original disbursement channel where technically possible. Processor timelines may add additional days before funds appear.

Partial refunds, if agreed, follow the same initiation window prorated to unused months according to the contract formula.

Invoicing corrections due to clerical errors are treated separately and may be faster when no dispute exists.